Frequently Asked Questions?
We ensure customer satisfaction with proactive monitoring, redundant core links for reliability, and a dedicated team of experts ready to resolve issues. Our advanced ticketing and CRM systems help us respond quickly and efficiently, ensuring a smooth and hassle-free experience.
We provide dedicated speed with end-to-end fiber optic connections, unlimited usage even after the payment deadline, public IP with our SPEED Value Pack, and a dedicated hotline for expert support.
We focus on Research & Development to bring advanced technology for a seamless experience. Our customers are our family, and we always put them first.
Real Station Broadband has been proudly serving customers since 2010.
Yes, we offer specialized corporate packages with dedicated speed, redundancy, and proactive monitoring for smooth business operations.
For better speed and reliability, choose a dual-band router with both 2.4GHz and 5GHz bands. If your budget allows, opt for WiFi 6; otherwise, WiFi 5 is a solid choice.
Huawei GPON ONU
Optical fiber connections offer several advantages:
High Speed – Delivers much faster data transmission than traditional copper cables.
Low Latency – Reduces delays, making it ideal for gaming, streaming, and video calls.
Greater Bandwidth – Supports more devices and higher data loads without slowdowns.
Reliable Connection – Less interference and signal loss over long distances.
Better Security – Harder to tap into compared to copper cables.
Durability – More resistant to environmental factors like moisture and temperature changes.
Overall, fiber optics provide a faster, more stable, and future-proof internet connection.
An optical fiber connection is a high-speed internet technology that uses thin strands of glass or plastic to transmit data as light signals. It offers faster speeds, lower latency, and greater reliability compared to traditional copper cables. Optical fiber is ideal for high-bandwidth activities like streaming, gaming, and video conferencing.
Yes, you can usually file a complaint through the portal. Check the portal’s complaint section, fill out the required details, and submit your request. You may also receive a reference number for tracking your complaint.
Our standard charge is 2000 Taka including all. However, it can defer due to different circumstances
you can inform our marketing department of your area, preferably with a precise location and Package Plan via our call center or Facebook Messenger Live Chat:
https://www.facebook.com/realstationbroadbandISP
Our executive will survey and inform you of the details of the charges and set an installation schedule.
IP package pricing varies by provider. Please check the official website or contact customer support for the latest plans and pricing. Let me know if you need help finding this information!
Yes, our call center operates 24/7. Field support is available from 9 a.m. to 11 p.m. (if your area does not have time restrictions).
It is 100% prepaid system billing and digital payments only. You can pay your bill by any method you prefer.
We never cap our BDIX speeds. If the servers and CDN can deliver you can get up to 1Gbps.
Network Monitoring Software – Tools like PRTG, Nagios, and SolarWinds monitor network performance and detect issues.
Speed Test Tools – Services like Ookla Speedtest and Fast.com help track internet speed fluctuations.
Ping and Traceroute Utilities – Built-in commands that check network latency and identify connection issues.
ISP Monitoring Portals – Some internet providers offer dashboards to monitor real-time network status.
SNMP-Based Tools – Tools like Zabbix and Observium collect performance data from routers and modems.
These tools help ensure a stable and efficient internet connection by identifying and resolving issues early.
Yes, we offer discounts for long-term subscriptions. Contact customer support for details on our subscription plans and discounts.
Yes, you can explore additional facilities and customize your plan based on your specific needs. Contact our customer support for personalized assistance.
To stay updated on our current offers, visit our website or contact our customer support for the latest promotions and discounts.